The owner went to great lengths to ensure we were happy with their service. He came out to my home himself to oversee the work being done and make sure that I was getting excellent customer service. He took the time to make sure I understood the problem with my AC and went over multiple options without trying to up-sell me. They were on-time and we are beyond pleased with our new COOL air!! I will personally use them again and recommend them to my friends and real estate clients.